About Us
Care for Families, by a Family that Cares
When it comes to finding home care, families have a wealth of options, but how do they know if they’ve found the best care possible? As family caregivers ourselves, we know firsthand that good communication and solid relationships are vital in helping clients and their families feel comfortable, safe, and happy with their care. That’s why we work hard to provide the highest possible quality home care North Carolina families need and deserve.
Benefits of Local Home Care
We’re not a big franchise or a tech company trying to get into the home care space. We’re a local company that understands our local clientele. Comprehensive Home Care is a family-owned and operated Charlotte-based home care company that values family and embodies what we like to call the three R’s:
- Relationships – As a family-run business, relationships are incredibly important to us. We know that communication is the key to building and maintaining strong bonds. When we serve our clients and their families, we apply the same logic. We listen actively and work diligently to build relationships based on open communication and respect. We ask in-depth questions so that we can fully understand each client’s needs, personality, and wishes and provide the very best care in the best possible way for both the client and his or her family.
- Respect – The foundation for every great relationship is respect. As in-home caregivers, we respect the important role we have been given in our clients’ lives and work diligently to earn and maintain our clients’ respect and trust.
- Resolve – We resolve daily to provide the outstanding home care families need and deserve. We recruit only the best-certified nursing assistants (CNAs) in the Charlotte metro area and continuously train them to improve their caregiving skills and meet the needs of the clients they serve. Our in-home caregivers’ hard work and dedication to their clients is evidenced by the strength of the relationships they build and sustain.
Our Story
Comprehensive Home Care is operated by brother and sister team, Jay and Jennifer Chapman, who discovered a passion for home care when their Grandfather Hughes’ health began to fail, and the stress of caring for him began to take a toll on their grandmother’s health. Sadly, when they began exploring home care options, they discovered that quality care was hard to find and that agencies did not honor the trust that was placed in them to provide the best care for the Chapmans’ grandfather. Relationships were never established, leading to not only poor quality services, but limited understanding of what services were even needed.
Jay and Jennifer were determined to create a home care option that focuses on caring for each person as an individual – never as a “case” – and in fostering relationships to truly get to know and understand all the little nuances of those for whom they are privileged to provide care. They understand the level of trust placed in them by families who allow them to come into the home of a loved one, and it’s a responsibility they take very seriously.
Jay Chapman
Owner/Founder
Jay Chapman has lived in the Charlotte area for over 20 years and is a University of North Carolina, Charlotte graduate. Jay lives in Charlotte with his wife, and the two take great joy in actively supporting the Charlotte community and surrounding areas, and spending time with their three children.
Jennifer Chapman
Director
Jennifer Chapman is a long-time Charlotte resident and graduate of Marshall University in West Virginia. Prior to founding Comprehensive Home Care, Jennifer worked in her family’s funeral business and her brother’s executive search firm. She credits working in her family’s businesses with teaching her the importance of relationships in creating a successful company.
Jennifer is passionate about supporting families with the best care for their loved ones. In her free time, she enjoys spending time in the Charlotte community with her husband, Jay Garrigan, an executive communications and education specialist and a professional musician. Jennifer and Jay are passionate animal enthusiasts.
A Personal Touch for Your Home Health Personal Care
Providing care in the home is a very personal service that requires a personal touch. At Comprehensive Home Care, we are dedicated to developing highly personal care plans for each of our clients, based on their needs, interests, personalities, likes, and dislikes. We care about the details, the little things that make each day and each activity special, and we’re honored to be part of our clients’ lives.