Frequently Asked Questions
Taking Care of Life’s Details to Help You Achieve Independence
Searching for the dedicated, thoughtful, comprehensive care that your loved one needs can be a stressful and overwhelming process, and it’s only natural to have questions. Our team is here to answer any home care questions you have and help you find reliable care solutions to achieve quality independence. Below we’ve compiled frequently asked questions along with answers to help you make better, more informed home care decisions.
Click each question below to view the answer.
What are your rates for home care services?
As all of the services we offer are personalized to your individual needs and wants, the rate for our home care services varies widely. We will be able to give you an accurate fee during your free in-home assessment when we will work with you and your family to create a home care plan that is perfect for you.
How do we pay for home care?
There are a number of ways in which families can pay for home care services with Comprehensive Home Care. We accept payment through self pay, including cash, check, credit or debit cards, automatic draft and PayPal, long-term care insurance, VA benefits, Medicaid, CAP-D, CAP-C and EPSDT. Please visit our Payment Options page for more information.
How are your caregivers screened?
Each and every caregiver we interview must pass multiple interviews, skill assessments tests, criminal background checks, and reference checks before being hired. Please visit our Care Team page to learn more about how our caregivers are hired and trained.
What kind of qualifications do your caregivers have?
One aspect of Comprehensive Home Care that sets us apart from other home care agencies is that all of our caregivers, even those providing companion services, are certified nursing assistants (CNAs) in good standing with the North Carolina Board of Nursing. Our caregivers are our employees, not contractors or temporary workers, and each person we hire must pass a thorough background check, reference check and health screening prior to hire. Additionally, all of our CNAs have experience in home care and undergo additional training at the time they are hired.
We also provide ongoing training and education to help keep our caregivers’ skills sharp. We make a concerted effort to match our caregivers with our clients based on personality, as well as the skill sets and training that best meet the client’s needs. Simply put, we hire the best people in Charlotte home care possible.
What are the advantages of home care?
There are multiple advantages to receiving in-home care, the first being that you don’t have to leave the comfort and familiarity of home. Receiving care at home lessens stress and confusion and increases comfort levels. It can also speed healing, allows the care recipient to have one-on-one attention, and specialized engaging activities. Home care can also provide peace of mind for busy family caregivers, allowing them to focus on work, family, friends, etc. while knowing their loved one is safe and well cared for.
Check out our blog here to learn more about the benefits.
Who can receive in-home care?
At Comprehensive Home Care, we work with all ages, from children with pediatric care needs to seniors who need assistance with daily activities. We also serve clients with a wide range of needs from companionship to help with errands to total care due to injury or illness. We would be happy to talk to you and help you decide if home care is right for you or your loved one.
Check out our list of home care services here.
Will I be able to reach someone at your agency after hours and how should I do so?
Yes. An employee is always available 24/7 to answer the phone. Simply call our office line at 704-333-5214 and we will be happy to assist you.
Are your services available in nursing homes or assisted living facilities?
Yes. We are able to provide services wherever our clients call home.
What if my caregiver is sick and cannot make it to my house?
If your caregiver is unable to make it to your home, someone from our office will call you and a replacement will be sent as soon as possible.
Will my caregiver always be the same?
Unless there is an illness or an emergency, the caregiver providing your home care services will be the same person.
Is your home health agency licensed?
Yes. We are licensed to provide home care by the state of North Carolina and are an approved provider for the Veteran’s Administration as well as Medicaid and CAP programs.
Is your agency bonded and insured?
Yes. We are bonded and insured as are our caregivers; we also carry worker’s compensation and non-owned auto insurance so our clients are not liable for injury or an accident in their vehicle.
What if I would like to change my care schedule?
Life is full of changes and we are flexible! We do ask for at least a 48-hour notice for schedule changes or cancellation of home care services.